Voltage Ratio: 380/110 V
Rated power: 60 VA
Construction: Core type
Accuracy class: 3P
The under voltage relay was three phase and microprocessor base made by an authentic company.
The acceptance tests on the individual relay were done successfully, but the under voltage relay in combination with voltage transformer didn’t have suitable reflection against actual one phase under voltage in primary system that was simulated by removing one of three phase fuses in primary side of the voltage transformer.(Really, no under voltage was observed by the relay.) All wire interconnections and related circuits also voltage transformer was rechecked again and every thing was very well. The relevant test men couldn't explain the reason of behavior of circuit. It seemed that interface circuits or devices didn’t work correctly.
How can you explain the reason of non activity of that protection system against primary under voltage?